Privacy Policy
Last updated: 13 October 2026
This policy explains what TRACCER PRO (the website at traccerpro.in and the TRACCER PRO Android app) collects, why, who can see it, how long it is kept, and what you can do about it. TRACCER PRO is run by SVAP ("we", "us"). Contact details are at the end.
1. Who this applies to
Accounts are made by an authorised dealer or by our administrator, for vehicle owners, fleet operators and their staff. The service is for adults; it is not meant for anyone under 18.
2. What we collect
| What | Details | Where it comes from |
|---|---|---|
| Account details | Name, user name, mobile number, email address, an optional profile photo, your role (customer, dealer, administrator) and who created the account. Your password is stored only as a one-way hash. | Your dealer or the administrator, and you (Profile) |
| Vehicle data | The GPS tracker in each vehicle sends its position, speed, direction, ignition, battery and power state, odometer and alarms (for example power cut, SOS, overspeed). From these we work out trips, stops, distances, addresses and alerts. We also keep the tracker's IMEI and the SIM number in it. | The tracker installed in the vehicle |
| Dashcam video | For vehicles with a dashcam: live video and recordings are streamed only when someone with access asks to watch, and are not stored by us. Photos and short clips the camera sends with an alarm are stored with that alarm. | The dashcam in the vehicle |
| What you enter | Vehicle records (registration, insurance and similar dates), driver names and phone numbers, geofences, alert settings, support tickets and their messages. | You, your dealer, the administrator |
| Technical data | The IP address and time of sign-ins (to stop password guessing) and of changes made in the service (so the administrator can see who changed what); a sign-in token kept on your phone; if you switch on browser notifications, the push address your browser gives us. | Your phone or browser |
What the app does not collect: your phone's own location, contacts, call log, messages, other photos or files. A picture is read only if you choose it as your profile photo, and is made into a small square image before it is sent.
3. Why we use it
- To show your vehicles on the map, their history, trips and reports, and to send you the alerts you have chosen.
- To run your account: sign-in, your profile, your dealer's and our support, renewals.
- To keep the service safe: blocking repeated wrong passwords, and a record of changes for the administrator.
- To answer your support tickets.
We use your data only to provide the service you or your fleet signed up for, and to meet our legal obligations.
4. Who can see it
- You see your own account and the vehicles assigned to you.
- Your dealer sees the accounts and vehicles under them, to install, support and renew them.
- Our administrator sees everything, to run and support the service.
- Service providers we use: the company that hosts our server; Google Maps and OpenStreetMap-based services, which receive the map area or the coordinates being shown in order to draw the map or name a place (in the app, place names come from your phone's own Google service); the mobile operator of the SIM in each tracker. They receive only what is needed for that job.
- Authorities, when Indian law requires it.
We do not sell or rent personal data, and we do not share it for advertising.
5. How long we keep it
- Account details: while the account exists.
- Vehicle positions, alerts and reports: while the vehicle is on the service, so that history and reports work.
- Sign-in records and the change history: as long as needed for security, and then removed.
- After an account is deleted, its data is removed within 30 days, except what the law requires us to keep.
6. Deleting your account
You can ask for your account and the data kept for it to be deleted at any time:
- In the app: Profile › Delete my account › Send request.
- On the website: sign in, open Raise Ticket and ask for your account to be deleted.
- Without signing in: email us at support@traccerpro.in from the email address on your account, with your user name.
We delete the account, its profile and photo, its alert settings, tickets and the records you saved within 30 days, and confirm when it is done. A vehicle's tracker and its history belong to the vehicle's service: if you want those deleted as well, say so in the request, and we will do it once nobody else (for example the fleet owner) is entitled to them.
7. Your rights
Under India's Digital Personal Data Protection Act, 2023 you can ask us for a summary of the personal data we hold about you, have it corrected or completed, have it erased, withdraw consent you have given, and nominate someone to act for you. You can correct your name, user name, mobile, email and photo yourself in Profile. For anything else, write to us using the details below; we answer within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
8. Security
Everything between the app or your browser and our server travels encrypted (HTTPS). Passwords are stored as one-way hashes; the app keeps its sign-in token sealed with a key held in the phone's own keystore. Each person sees only what their role allows. No system is perfectly secure; if something goes wrong that affects your data, we will tell you and the authorities as the law requires.
9. Cookies and storage
The website uses one cookie to keep you signed in, and stores a few display choices (such as map style and alert sound) in your browser. There are no advertising or analytics cookies.
10. Tracking other people
The service tracks vehicles. If a vehicle is driven by someone else (for example an employee), the account holder is responsible for telling that person and having a lawful reason to track the vehicle. See the Terms of Service.
11. Changes
We may update this policy. The date at the top shows the latest version; if a change matters, we will tell you in the app or on the website before it takes effect.
12. Contact and grievances
Questions, requests and complaints about your personal data:
SVAP
Coimbatore
Email: support@traccerpro.in
Phone: 9566991411